Our Support Team
Printers are an indispensible piece of office equipment, while printer related problems are a constant source of frustration for I.T. help desks. Printer downtime results in lost productivity and end user dissatisfaction - especially in businesses that rely heavily on print and require the ability to print on demand. When something goes wrong, you need it back in operation as quickly as possible. At Encompass, we have the people, experience and support structure to return your printer to peak performance quickly.
Here are some of the benefits of Encompass’ Support Team:
Encompass technicians are certified to support both in and out of warranty printers. As an HP and Xerox Authorized Service Provider, Encompass’s technicians are trained by and have full access to these Partner’s resources, ensuring our customers receive the highest level of service for their printer needs. Most printer fleets are comprised of multiple makes and models, which often require support from multiple service vendors. Encompass’s industry leading Authorizations provide support by placing a single call and getting back to business.
Fully Stocked Service Vehicles
Our Encompass vehicles are fully stocked with the right service parts. Technicians arrive on time with the parts they need to get your printer up and running on the first visit. Less downtime = less frustration and higher productivity. Guaranteed Response Time - Depending on the level of service needed, Encompass can provide the appropriate response time guarantees: Next Business Day, 4 hour on-site or even 2 hour rush service.
Many of our clients need a single point of contact to service their branch offices across the US and Canada. As an OPSG service network member and an Authorized Elite Service Partner, our network of certified service technicians provides coverage across North America. A single call to Encompass and we’ll handle the rest with a local field and service representative.